Technical Analyst II - Supply Chain (N. Region) – Hopkins

SUPERVALU is a premier food and drug retail powerhouse with world-class supply chain and support services. We are the nation's third largest grocery provider, with a diversified portfolio of regional retail banners, locally managed and branded, spanning the nation, coast-to-coast and border-to-border. As the largest food distributor to retail stores in the United States, we also provide a robust suite of supply chain services to serve both our own retail banners and thousands of independent retailers.

Combined, SUPERVALU's two lines of business provide a wealth of diverse opportunities to grow and to contribute to a thriving enterprise

Our Philosophy:

Ongoing pursuit of excellence is a way of life at SUPERVALU and a key to our success. To achieve excellence, we seek associates who will contribute innovative business solutions. We embrace change and welcome others who do.

Our employees are as diverse as our opportunities - representing all ages, backgrounds and parts of the country. What they have in common is: talent, passion, sense of urgency, focus, standards, integrity - and an unsurpassed customer orientation. They form the foundation of our SUPERVALU Advantage - the key to our continuing success.

Title: Technical Analyst I-Supply Chain (Northern Region)

PRIMARY FUNCTION

Works in partnership with various IT and functional business areas to drive toward technology service improvements, provide technical support and partner with teams of all areas responsible for IT service delivery. Actively involved with application systems analysis, balancing optimization of application access with resource utilization factors. Assists in the maintenance of service documents, execution of performance objectives and support of service level agreements within Supervalu's Technology Services.

• Coordinates the support of services and applications within functional areas of responsibility according to established procedures
  
• Responsible for routine updates of operational support documentation relating to specific applications or services
  
• Addresses questions, inquiries and concerns surrounding the change control environment, including escalated issues
  
• Assists with the review of applications, systems or IT services to identify risks, optimize opportunities and communicate findings
  
• Involved in the resolution of outages or high priority incidents in accordance with established procedures
  
• Adheres to service level agreements and targets are met on a consistent basis to meet quality standards for customer satisfaction
  
• Gathers and analyzes data to develop solutions or alternative methods of proceeding
  
• Operates in various capacities within the team, both in a support role and independently
  
• Work includes administrative and task type functions and is self-directed at times
  
• Actively supports team objectives and goals
  
• Provides training and updates training material as required
  
• Responsible for mentoring and guidance of team members in Technical Analyst I job title
  
• Coordinates personal computer/office moves, file transfers and associated cabling for the Region and Distribution Center staff
  
• Configures and supports personal computers and maintains standard PC Desktop and Mobile worker configurations through out the Region. This includes installing and maintaining desktop personal computer hardware and software, as well as local vendor purchase and support
  
• Required to provide Level 2-3 support including researching problems within the Region and Local Distribution Center as well as supporting remote DCs when called upon to do so
  
• Manage and coordinate preventative maintenance on all personal computers for the Region
  
• Responsible for gathering and disseminating data for the Regional database of hardware and software inventory
  
• Coordinates and administers vendor support required for PC Hardware and Software maintenance and special assistance as required in accordance with contract management terms
  
  THOUGHT LEADERSHIP
  
  Analyze Issues and Solve Problems: Analyzes, incorporates and applies new information and concepts. Recognizes symptoms that indicate problems. Makes sound decisions on everyday issues and problems. Makes timely decisions on problems/issues requiring immediate attention.
  
  Understand Strategy: Demonstrates understanding of the organization's mission and strategies. Sees the ''big picture'' (e.g., overall themes, trends, goals). Integrates and balances big-picture concerns with day-to-day activities. Establishes strategies for achieving individual or work unit goals
  
  Identify Improvements: Approaches problems with curiosity and open-mindedness. Generates innovative ideas and solutions to problems. Encourages others to look at problems and processes in new ways. Identifies opportunities to increase efficiency, simplicity, and revenue.
  
  RESULTS LEADERSHIP
  
  Seek Customer Satisfaction: Tracks performance against customer requirements, using existing tools. Seeks feedback from customers to identify improvement opportunities. Addresses customer needs by involving the right people (resources) at the right time. Follows up with customers to ensure problems are solved.
  
  Establish Plans: Identifies action steps needed to accomplish objectives. Identifies resources (e.g., financial, headcount) needed to accomplish objectives. Establishes realistic plans and work schedules. Coordinates planning efforts with other work units.
  
  Execute Efficiently: Juggles many priorities and competing demands for one's time. Conveys clear expectations for assignments. Removes obstacles in order to move the work forward and/or get efforts back on track. Seeks additional resources to complete tasks when needed.
  
  Show Initiative: Identifies what needs to be done and does it. Maintains a consistent, high level of productivity. Takes personal responsibility to make decisions and take action. Does not easily give up in the face of unexpected obstacles.
  
  PEOPLE LEADERSHIP
  
  Solicit Support: Provides sound rationale for recommendations. Solicits support for ideas. Ensures that own positions address others' needs and priorities. Builds relationships to create a foundation for future influence.
  
  Encourage Commitment: Demonstrates a ''can-do'' spirit, a sense of optimism, ownership, and commitment. Acknowledges others' efforts and accomplishments. Conveys confidence in others' ability to do their best. Projects a positive image and serves as a role model for others.
  
  Select and Develop: Identifies and recruits/refers qualified people. Makes accurate evaluations of people's capabilities and fit. Provides honest, helpful feedback to others on their performance. Shares own experience and expertise with others.
  
  Communicate Effectively: Provides clear and detailed information to others. Expresses oneself effectively in one-on-one conversations and small groups. Listens carefully and attentively to others' opinions and ideas. Shares information and viewpoints openly and directly with others.
  
  Relate Well to Others: Relates to people in an open, friendly, and accepting manner. Treats others with respect. Maintains positive relationships even under difficult or heated circumstances. Works cooperatively with people from different cultural backgrounds.
  
  PERSONAL LEADERSHIP
  
  Demonstrate Credibility: Treats others fairly and consistently. Acts consistently with stated policies and practices. Does not cover up or blame others for problems or mistakes. Protects confidential information. Follows through on commitments.
  
  Readily Adapt: Works productively in the face of ambiguity or uncertainty. Deals constructively with mistakes and setbacks. Readily adapts to different ways of doing things. Seeks opportunities to acquire new knowledge and skills. Accepts feedback openly, without becoming defensive.
  
  JOB REQUIREMENTS
  
  Education, Certification, and Relevant Experience:
  
  
• Bachelor's degree in Computer Science a related discipline or 3-5 years relevant work experience
  
• Preferred work experience with the basic foundations for project methodology, ITIL and/or other continuous improvement tools
  
• Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
  
• Ability to manage competing priorities
  
• Must have strong computer skills and be proficient in use of Microsoft Office applications
  
• Strong analytical skills with the ability to support concepts and theories for various projects
  
• Ability to coordinate and organize meetings and/or activities
  
• Aptitude to communicate concepts, systems and procedures in a training environment
  
• Solid analytical skills with the ability to support concepts and theories for various projects
  
• Windows, MS Office (including MS Project and Visio), Lotus Notes, UNIX, LAN troubleshooting, TCP/IP, Hub/Routers/Switches, Windows Server, Desktop and Laptop hardware, Printers
  
• Exercise good judgment, possess good communications skills, customer-focused, work independently, work well in a team environment, possess good time management skills
  
• Experience supporting users, applications, computer hardware, purchased software, networking components, and an ability to manage change control efforts
  
  The above statements are intended to describe the general nature of work performed by the associate(s) in this job. Specific duties and responsibilities may vary by position.
  
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